Terms and Conditions

Don't feel like that legal terms? Logically! That is why below the most important points from these general terms and conditions in normal texts:

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Extensive Terms and Conditions in Legal Terms

Index:
Article 1 - Definitions
Article 2 - Identity of the entrepreneur
Article 3 - Applicability
Article 4 - The offer
Article 5 - The agreement
Article 6 - Right of withdrawal
Article 7 - Costs in the event of a revocation
Article 8 - Exclusion of the right of withdrawal
Article 9 - The price
Article 10 - Conformity and warranty
Article 11 - Delivery and implementation
Article 12 - Duration transactions: Duration, cancellation and extension
Article 13 - Payment
Article 14 - Complaints procedure
Article 15 - Disputes
Article 16 - Additional or deviating provisions
 

Article 1 - Definitions
These terms and conditions means:

1. Reflection: the period within which the consumer can use his right of withdrawal;
2. Consumer: the natural person who does not act in the exercise of profession or business and an agreement concluded by the entrepreneur;
3. Day: calendar day;
4. Duration transaction: a distance agreement with regard to a series of products and / or services, the delivery and / or purchase obligation of which is spread over time;
5. Sustainable data carrier: Each means that enables the consumer or entrepreneur to store information that is personally addressed to him in a manner that allows future consultation and unchanged reproduction of the stored information.
6. Right of withdrawal: the possibility for the consumer to refrain within the reflection time from the remote agreement;
7. Model form: The model form for revocation that the entrepreneur makes available that a consumer can complete when he wants to make use of his right of withdrawal.
8. Entrepreneur: the natural or legal person who offers products and / or remote services to consumers;
9. Remote agreement: an agreement whereby in the context of a remote sale of products and / or services organized by the entrepreneur, to the conclusion of the agreement is made of one or more remote communication techniques;
10. Technology for remote communication: Resource that can be used to conclude an agreement, without consumer and entrepreneur simultaneously met in the same room.
11. Terms and Conditions: The present general terms and conditions of the entrepreneur.

 
Article 2 - Identity of the entrepreneur

Phone-Factory.nl
Naaldwijkseweg 18
2291 PA Wateringen
The Netherlands

E-mail: service@phone-factory.nl

Chamber of Commerce number: 85014575
VAT identification number: NL863469796B01

Article 3 - Applicability

1. These General Terms and Conditions apply to any offer of the entrepreneur and at a distance agreement and orders between entrepreneur and consumer.
2. Before the remote agreement is closed, the text of these general terms and conditions will be made available to consumers. If this is reasonably not possible, before the remote agreement is concluded, it will be stated that the general terms and conditions can be viewed in the entrepreneur and they will be sent free of charge at the request of the consumer.
3. If the remote agreement is closed electronically, controlling the previous paragraph and before the remote agreement is concluded, the text of these General Terms and Conditions by electronic means to consumers are made in such a way that it is upset by the consumer A simple way can be stored on a sustainable data carrier. If this is reasonably possible, before the remote agreement is concluded, it will be specified where the general terms and conditions can be taken by electronic means and that they will be sent electronically or in other ways at the request of the consumer.
4. In the event that, in addition to these general terms and conditions, specific product or service conditions also apply, the second and third paragraph of corresponding application and consumers can always rely on the applicable provision in the event of conflicting general terms and conditions that are most favorable for him is.
5. If one or more provisions in these general terms and conditions are wholly or partially or destroyed at any time, the agreement and those conditions for the rest shall remain and the relevant provision will be replaced without delay by a provision that the scope approached from the original as much as possible.
6. Situations that are not regulated in these general terms and conditions must be assessed 'to the Spirit' of these General Terms and Conditions.
7. Ambalculation on the explanation or content of one or more provisions of our conditions must be explained 'to the Spirit' of these General Terms and Conditions.

 
Article 4 - The offer

1. If an offer has a limited validity period or under conditions, this is emphatically stated in the supply.
2. The offer is without obligation. The entrepreneur is entitled to change and adjust the offer.
3. The offer contains a complete and accurate description of the products and / or services offered. The description is sufficiently detailed to make a good assessment of the offer by consumers possible. If the entrepreneur uses images, these are a truthful representation of the products and / or services offered. Apparent errors or apparent errors in the range do not bind the entrepreneur.
4. All images, specifications Data in the offer are indication and cannot be a reason for compensation or termination of the agreement.
5. Images of products are a truthful representation of the products offered. Entrepreneur cannot guarantee that the colors shown exactly match the real colors of the products.
6. Each offer contains such information that is clear to the consumer what the rights and obligations are attached to the acceptance of the offer. This in particular concerns:
   • The price including taxes;
   • the possible costs of shipment;
   • The way in which the agreement will be established and what acts are necessary for this;
   • whether or not to apply the right of withdrawal;
   • the method of payment, delivery and implementation of the agreement;
   • The deadline for acceptance of the supply, or the period within which the entrepreneur guarantees the prize;
   • the level of the remote communication rate if the costs of using the technique for remote communication are calculated on a basis other than the regular basic rate for the means of communication;
   • whether the agreement is archived after the creation, and if so how to consult it for consumers;
   • the way in which the consumer, for the conclusion of the agreement, can check the data provided by it under the Agreement and, if desired;
   • any other languages ​​in which, in addition to Dutch, the agreement can be concluded;
   • the codes of conduct that the entrepreneur has been subjected and the way in which the consumer can consult these codes of conduct by electronic means; and
   • The minimum duration of the remote agreement in the event of a duration transaction.

 

Article 5 - The agreement

1. The Agreement shall, subject to the provisions of paragraph 4, established at the time of acceptance by the consumer of the supply and compliance with the conditions laid down.
2. If the consumer has accepted the offer electronically, the entrepreneur will immediately provide the receipt of the acceptance of the offer by electronic means. As long as the receipt of this acceptance has not been confirmed by the entrepreneur, the consumer can terminate the agreement.
3. If the agreement is established electronically, the entrepreneur finds appropriate technical and organizational measures to protect the electronic transfer of data and ensures a secure web environment. If the consumer can pay electronically, the entrepreneur will respect appropriate safety measures to this.
4. The entrepreneur can inform himself - within legal frameworks - whether the consumer can meet his payment obligations, as well as all those facts and factors that are important for a successful conclusion of the remote agreement. On the basis of this study, if the entrepreneur has good grounds to not enter into the agreement, he is entitled to refuse an order or application or to attach special conditions to implementation.
5. The entrepreneur will provide the following information in the product or service to the consumer in writing or in such a way that it can be stored in a sustainable data carrier by the consumer in an accessible manner:

a. the visiting address of the entrepreneur's establishment where the consumer can go with complaints;
b. the conditions under which and the manner in which the consumer can make use of the right of withdrawal or a clear report on being excluded from the right of withdrawal;
c. the information about guarantees and existing service after purchase;
d. The data included in Article 4, paragraph 3 of these conditions, unless the entrepreneur has already provided this information to the consumer before the implementation of the agreement;
e. The requirements for cancellation of the agreement if the agreement has a duration of more than one year or is of an indefinite period.

6. In the event of a duration transaction, the provision in the previous paragraph only applies to first delivery.
7. Every agreement is entered into under the suspensive conditions of sufficient availability of the relevant products.

 
Article 6 - Right of withdrawal
Upon delivery of products:

1. When purchasing products, the consumer has the option to dissolve the agreement without giving reasons for 30 days. This concerns about the day after receiving the product by the consumer or a prior consumer designated by the consumer and represented to the entrepreneur.
2. Tijdens de bedenktijd zal de consument zorgvuldig omgaan met het product en de verpakking. Hij zal het product slechts in die mate uitpakken of gebruiken voor zover dat nodig is om te kunnen beoordelen of hij het product wenst te behouden. Indien hij van zijn herroepingsrecht gebruik maakt, zal hij het product met alle geleverde toebehoren en - indien redelijkerwijze mogelijk - in de originele staat en verpakking aan de ondernemer retourneren, conform de door de ondernemer verstrekte redelijke en duidelijke instructies.
3. De consument kan altijd binnen 30 dagen na ontvangst van het product gebruik maken van het herroepingsrecht.
4. Indien de klant na afloop van de in lid 2 en 3 genoemde termijnen niet kenbaar heeft gemaakt gebruik te willen maken van zijn herroepingsrecht resp. het product niet aan de ondernemer heeft teruggezonden, is de koop een feit.

Bij levering van diensten:

5. Bij levering van diensten heeft de consument de mogelijkheid de overeenkomst zonder opgave van redenen te ontbinden gedurende ten minste 30 dagen, ingaande op de dag van het aangaan van de overeenkomst.
6. Om gebruik te maken van zijn herroepingsrecht, zal de consument zich richten naar de door de ondernemer bij het aanbod en/of uiterlijk bij de levering ter zake verstrekte redelijke en duidelijke instructies.

 
Artikel 7 - Kosten in geval van herroeping

1. Indien de consument gebruik maakt van zijn herroepingsrecht, komen ten hoogste de kosten van terugzending voor zijn rekening.
2. Indien de consument een bedrag betaald heeft, zal de ondernemer dit bedrag zo spoedig mogelijk, doch uiterlijk binnen 30 dagen na herroeping, terugbetalen. Hierbij is wel de voorwaarde dat het product reeds terug ontvangen is door de webwinkelier of sluitend bewijs van complete terugzending overlegd kan worden.

 
Artikel 8 - Uitsluiting herroepingsrecht

1. De ondernemer kan het herroepingsrecht van de consument uitsluiten voor producten zoals omschreven  in lid 2 en 3. De uitsluiting van het herroepingsrecht geldt slechts indien de ondernemer dit duidelijk in het aanbod, althans tijdig voor het sluiten van de overeenkomst, heeft vermeld.
2. Uitsluiting van het herroepingsrecht is slechts mogelijk voor producten:

a. die door de ondernemer tot stand zijn gebracht overeenkomstig specificaties van de consument;
b. die duidelijk persoonlijk van aard zijn;
c. die door hun aard niet kunnen worden teruggezonden;
d. die snel kunnen bederven of verouderen;
e. waarvan de prijs gebonden is aan schommelingen op de financiële markt waarop de ondernemer geen invloed heeft;
f. voor losse kranten en tijdschriften;
G. voor audio- en video-opnamen en computersoftware waarvan de consument de verzegeling heeft verbroken.
h. voor hygiënische producten waarvan de consument de verzegeling heeft verbroken.

3. Uitsluiting van het herroepingsrecht is slechts mogelijk voor diensten:

a. betreffende logies, vervoer, restaurantbedrijf of vrijetijdsbesteding te verrichten op een bepaalde datum of tijdens een bepaalde periode;
b. waarvan de levering met uitdrukkelijke instemming van de consument is begonnen voordat de bedenktijd is verstreken;
c. betreffende weddenschappen en loterijen.
 
 
Artikel 9 - De prijs

1. Gedurende de in het aanbod vermelde geldigheidsduur worden de prijzen van de aangeboden producten en/of diensten niet verhoogd, behoudens prijswijzigingen als gevolg van veranderingen in btw-tarieven.
2. In afwijking van het vorige lid kan de ondernemer producten of diensten waarvan de prijzen gebonden zijn aan schommelingen op de financiële markt en waar de ondernemer geen invloed op heeft, met variabele prijzen aanbieden. Deze gebondenheid aan schommelingen en het feit dat eventueel vermelde prijzen richtprijzen zijn, worden bij het aanbod vermeld.
3. Prijsverhogingen binnen 3 maanden na de totstandkoming van de overeenkomst zijn alleen toegestaan indien zij het gevolg zijn van wettelijke regelingen of bepalingen.
4. Price increases from 3 months after the conclusion of the agreement are only permitted if the entrepreneur has this stipulated and:

a. These are the result of legal regulations or provisions; or
b. The consumer the authority has to cancel the agreement with effect from the day on which the price increase starts.

5. The prices mentioned in the range of products or services include VAT.
6. All prices are subject to pressure and eating errors. No liability is accepted for the consequences of pressure and eating errors. In printing and putting errors, the entrepreneur is not obliged to deliver the product according to the incorrect price.

 
Article 10 - Conformity and warranty

1. The entrepreneur states that the products and / or services meet the agreement, the specifications mentioned in the offer, the reasonable requirements of reliability and / or usability and the legal provisions and legal provisions on the date of the conclusion of the agreement / or government regulations. If agreed, the entrepreneur is also in that the product is suitable for other than normal use.
2. A guarantee provided by the entrepreneur, manufacturer or importer does not affect the statutory rights and claims that the consumer can apply to the entrepreneur under the Agreement.
3. Any defects or incorrectly delivered products must be reported to the entrepreneur within 4 weeks of delivery. Return of the products should be done in the original packaging and in new condition.
4. The guarantee period of the entrepreneur corresponds to the factory guarantee period. However, the entrepreneur is not responsible for the final suitability of the products for each individual application by the consumer, nor for any advice regarding the use or application of the products.
5. The warranty does not apply if:
   
   • The damage due to usual wear;
   • The consumer has repaired and / or edited the delivered products themselves or have it repaired and / or editing by third parties.

 
Article 11 - Delivery and implementation

1. The entrepreneur will comply with the greatest possible care when receiving and in the performance of orders of products and when assessing applications for the provision of services.
2. As a place of delivery, the address applies that the consumer has made known to the company. The consumer is responsible for correctly passing on the address data.
3. With due observance of what is mentioned in paragraph 4 of this article, the company will perform accepted orders with a competent emergency but no later than 30 days, unless consumers agreed to a longer delivery period. If the delivery is delayed, or if an order cannot be executed only or only partially, the consumer will receive this no later than 30 days after he has placed the order message. In that case, consumers have the right to dissolve the agreement at no cost. The consumer is not entitled to compensation.
4. All delivery times are indicative. The consumer cannot derive any rights to any aforementioned periods. The consumer is not entitled to compensation.
5. In the event of dissolution in accordance with paragraph 3 of this article, the entrepreneur will refund the amount that the consumer has paid as soon as possible, but no later than within 30 days after dissolution.
6. If delivery of an ordered product appears to be impossible, the entrepreneur will endeavor to make a replacement item available. At the latest when delivery will be reported to a clear and comprehensible manner that a replacement item is supplied. For replacement items right of withdrawal can not be excluded. The costs of a possible return shipment are borne by the entrepreneur.
7. The risk of damaging and / or loss of products is based on the entrepreneur until the moment of delivery to consumers or a pre-appointed representative known to the entrepreneur, unless explicitly agreed otherwise.

 
Article 12 - Duration transactions: Duration, cancellation and extension
Cancellation

1. The consumer can agree an agreement that has arranged indefinitely and that regulates the arranged delivery of products (including electricity) or services, at any time, with due observance of agreed cancellation rules and a notice period of no more than one month.
2. The consumer cancel an agreement that has been entered into for a fixed time and which stretches to the arranged delivery of products (including electricity) or services, at all times at the end of the limited duration, at the end of the limited duration, with due observance of agreed cancellation rules and a cancellation period of ten Top one month.
3. The consumer can agree the agreements mentioned in the previous paragraphs:
   • Cancel at all times and not limited to cancellation at a specific time or in a certain period;
   • at least cancel in the same way when they have been entered into by Him;
   • Always cancel with the same cancellation period if the entrepreneur has stipulated for himself.

Extension

4. An agreement that has been entered into for a fixed time and which stretches to the arranged delivery of products (including electricity) or services may not be tacitly extended or renewed for a limited duration.
5. By way of derogation from the previous paragraph, an agreement that has been entered into for a fixed period and that stretches to the regular delivery of day news and weekly newspapers and magazines are tacitly extended for a certain duration of up to three months, as the consumer against this extended agreement The end of the extension can cancel with a cancellation period of no more than one month.
6. An agreement that has been entered into for a fixed time and which stretches to the regulated delivery of products or services, may only be tacitly extended for an indefinite period if the consumer can terminate at all times with a notice of notice of no more than one month and a notice period of at most. Three months in case the agreement stretches to it, but less than once a month, delivering day, news and weekly newspapers and magazines.
7. An agreement with a limited duration to the arranged for the acquisition of day, news and weekly magazines and journals (trial or introductory subscription) is not tacitly continued and automatically ends after the test or introduction period.

Expensive

8. If an agreement has a duration of more than a year, the consumer may cancel the agreement at any time after a year by no more than one month, unless the reasonableness and fairness oppose cancellation before the end of the agreed duration.

 
Article 13 - Payment

1. Voor zover niet anders is overeengekomen, dienen de door de consument verschuldigde bedragen te worden voldaan binnen 7 werkdagen na het ingaan van de bedenktermijn als bedoeld in artikel 6 lid 1. In geval van een overeenkomst tot het verlenen van een dienst, vangt deze termijn aan nadat de consument de bevestiging van de overeenkomst heeft ontvangen.
2. De consument heeft de plicht om onjuistheden in verstrekte of vermelde betaalgegevens onverwijld aan de ondernemer te melden.
3. In the event of a consumer default, the entrepreneur has subject to legal restrictions, the right to charge the reasonable costs known to the consumer in advance.
4. If you describe your order via AfterPay (pay afterwards) you also agree to the conditions of AfterPay. This can be found in Here:http://www.afterpay.nl/consument-betalingsvoorwaarden 

 
Article 14 - Complaints procedure

1. The entrepreneur has a sufficiently announced complaints procedure and deals with the complaint in accordance with this complaints procedure.
2. Complaints about the implementation of the agreement must be fully and clearly defined within 7 days to the entrepreneur after the consumer has found the defects.
3. Complaints submitted to the entrepreneur are recognized within a period of 30 days from the date of receipt. If a complaint requires a foreseeable longer processing time, the entrepreneur responds to a message from receipt and an indication when the consumer can expect a more detailed answer within the period of 30 days.
4. If the complaint cannot be resolved in mutual consultation, a dispute that is susceptible to the dispute settlement.
5. In the event of complaints, a consumer must first be turned to the entrepreneur. In the event of complaints that cannot be solved in mutual consultation, the consumer must turn to Stichting Webwinkelkeur (www.webwinkel.nl), This will mediate free of charge. If a solution has not yet come to a solution, the consumer has the possibility to handle his complaint by the independent disputes committee appointed by Stichting Webwinkelkeur, the ruling is binding and both entrepreneur and consumers agree with this binding statement. To submit a dispute to this Disputes Committee, costs associated with the consumer must be submitted to the relevant committee. It is also possible to sign up complaints via the European ODR platform (http://ec.europa.eu/odr).
6. A complaint does not suspend the obligations of the entrepreneur unless the entrepreneur indicates otherwise in writing.
7. If a complaint is found to be well-founded by the entrepreneur, the entrepreneur will replace or repair the delivered products for its choice or the delivered products.

 
Article 15 - Disputes

1. Only Dutch law applies to agreements between the entrepreneur and the consumer to which these general terms and conditions relate. Even if the consumer lives abroad.
2. The Vienna Sales Convention does not apply.

Article 16 - Tips to enjoy our products for as long as possible

• Preferably try to do your smartphone in the same pocket as your keys. This can scratch the case or your screen protector.
• Confirm the screen protector as straight and completely possible on your screen. All corners of your screen are well protected. View the video especially on our website to see how this can do.

Article 17 - Additional or deviating provisions
In addition to these General Terms and Conditions, the provisions of these General Terms and Conditions may not be in writing to be laid down in writing or in such a way that it can be stored by the consumer in an accessible manner on a sustainable data carrier.