No worries! It is important to contact our customer service directly by emailing to service@xoxowildhearts.com. If your order has not yet been sent by our Wildheartbabes in the warehouse, we can still change your address details before shipping out your order. 

Has your order already been shipped out? Then unfortunately we can't change the address anymore. If the address is valid, please contact the occupants of the address to retrieve your order. If the address is invalid the order will be undeliverable, and it will be shipped bac to us. As soon as we have received it, we will immediately send it your way (of course with the correct address details!). We will immediately inform you if we have received the order at our head office.

Contact our customer service directly by emailing service@xoxowildhearts.com. If your order has not yet been shipped out, we can swap your product(s) before shipping. Has it already been shipped? Refer to section 3.2 where we explain the exchange procedure.

Only found out you’ve ordered the wrong items once they arrived? No problem at all, refer to section 3.2 to exchange your order!

1.4 I’ve just ordered, but received no confirmation email, what should I do?

Please check if the order confirmation mail is in your spam folder. If you’ve not received any email at all, please contact service@xoxowildhearts.com so we can track down whether your order was placed successfully.

Your data is only used for processing and shipping your order. Your information will never be provided to third parties at all. Please refer to our Privacy Policy for more information about your personal details.

- Orders in the Netherlands (sent via PostNL) will be delivered within one to three working days. 

- Orders in Belgium (sent via Bpost) will be delivered within three to four working days. 

- Orders in the U.K. (sent via Royal Mail) will be delivered within two to four working days.

Most orders will go straight into your mailbox, so no need to stay at home to receive the parcel.

- We ship all orders in the Netherlands free of charge via our delivery partner, PostNL. 

- Orders to the U.K. will be shipped free of charge above £ 25, otherwise a charge of £1,99 is applied for shipping. 

- Orders to other European countries will be shipped free of charge above € 25, otherwise a charge of €1,99 is applied for shipping.

We ship most orders in a protected envelope. Larger orders are sent in a letterbox parcel, in which case your package can still fit through your mail slot. 

If something has become defective during shipping, please contact our customer service by emailing service@xoxowildhearts.com.

2.4 Can I track my order?

A tracking link to track your order will be provided via email once your order has been shipped.

Your order will be delivered via letterbox parcels by our delivery partner, so you don't have to be at home to be able to receive your order.

We’re sorry to hear that you’re not satisfied with your order, but returning it is no problem. You can return your order within 30 days. You will receive a full refund via your chosen payment method. Please ensure the item(s) are unused and undamaged when packaged.

Personalised cases CANNOT be returned or exchanged.

You can easily and quickly create your return via our return form.

The costs for returns are at your own expense unless you choose a voucher (10% extra value!) or product exchange. The risk of the return shipment getting lost is on you. We therefore recommend sending the return insured to ensure you are covered in case the order gets lost in the mail.

Is your product damaged or incorrectly delivered? That’s certainly not our intention! You can report this by filling out the return form.

Did you order something but prefer to receive something else? That’s also possible! You can indicate this within 30 days via the return form!

Please note! Personalised cases CANNOT be exchanged or returned!

We expect to receive your return within 7-10 business days at our warehouse. There may sometimes be delays with PostNL or bpost. Once we have received your return, we will immediately notify you via a confirmation email. After this confirmation email, we will refund the purchase amount within 5 business days using the same method as you paid for the order.

Depending on your bank, the refund time may vary. If you paid via PayPal, Klarna, or AfterPay, your invoice will be adjusted accordingly through PayPal, Klarna, or AfterPay.

We apologize for the mistake. Contact our customer service team as soon as possible by emailing service@xoxowildhearts.com. They are ready for you and will solve the problem for you immediately.

We do our best to display all products truthfully on the website. Sometimes the image may differ slightly. If you’re unhappy, please contact us via service@xoxowildhearts.com so we can resolve your issue.

We apologize for the inconvenience.  Please contact customer service as soon as possible via service@xoxowildhearts.com. If possible, attach an image of the damaged item(s) in your email, so we can assess the situation and find a swift solution.

We apologise for the mistake. Make sure you contact our customer service directly by emailing service@xoxowildhearts.com. We will have the missing item(s) shipped out to you as soon as possible, free of charge.