Customer Service
How can we help you?
Orders & Shipping
Placing an order
No worries! Contact us immediately at service@xoxowildhearts.com. If your order hasn't shipped yet, we can still update the address. If it's already been shipped, unfortunately we can't make changes — check with your neighbours or wait for it to be returned to us.
It happens! Contact us right away at service@xoxowildhearts.com. Already received it? See the returns page for exchange options.
Please check your spam/junk folder first. Not there? Contact us at service@xoxowildhearts.com and we'll sort it out.
Go to contact form →Your data is only used for administration and shipping. We never share it with third parties. See our Privacy Policy for full details.
Shipping & Delivery
Orders placed before 10 PM are shipped the same day — except personalised products, which may take one extra business day. PostNL delivers within the Netherlands within 1–2 business days; Bpost delivers to Belgium within 1–3 business days. Note: PostNL does not deliver on Sundays or Mondays.
- Netherlands & Belgium: Free (PostNL / Bpost)
- Europe: Free from €25, otherwise €1.99 (2–5 business days)
- United Kingdom: Free from £25, otherwise £1.99 (2–5 business days)
- Germany: Free from €25, otherwise €1.99 (DHL, 1–2 business days)
Most orders are sent in an envelope that fits through your letterbox. Larger orders are shipped in a letterbox-sized box — no need to be home for the delivery!
Yes! You'll receive an email with a tracking number as soon as your order has been dispatched. You can also use the order tracker above.
Problems with your order
That shouldn't happen! Please contact us as soon as possible at service@xoxowildhearts.com. We'll sort it out for you right away.
We do our best to represent all products as accurately as possible. Sometimes images may differ slightly. Still not sure? Email us at service@xoxowildhearts.com.
Contact us at service@xoxowildhearts.com and include your order number and photos of the damage. We'll assess the situation and find the right solution for you.
Go to contact form →That shouldn't happen! Contact us immediately at service@xoxowildhearts.com. We'll send the missing item to you as soon as possible.
Caring for your phone case
Keep your case looking great for longer just a few simple rules:
Keep the case away from varnish, perfume and anything containing alcohol these can permanently damage the material.
Make-up, oils, dyes and denim can stain the case. A new pair of dark jeans, for example, can permanently discolour a silicone case.
Keep the case out of direct sunlight and heat for extended periods this can cause discolouration over time.
Met Track en Trace op alle orders
Morgen in huis
Ruil gratis je bestelling om
Met PostNL of Bpost
